Shipping

Order Processing
All orders are processed within 48hrs. During promotional sales or peak periods, processing may take up to 7 business days.

Shipping

  • We offer free standard shipping on all hair products within the continental US.

  •  Expedited shipping options available.

  • For standard shipping, delivery typically takes 5–7 business days, depending on the carrier.

Returns

Return Eligibility

To maintain exceptional hygiene standards and protect the integrity of our products, we accept returns under the following conditions:

  • Hair extensions are unused, unworn, uninstalled, unbrushed, unwashed, and unaltered

  • The plastic tamper-evident seal on the weft is fully intact and unbroken

  • The item remains in its original packaging

  • A return request is submitted within 14 days of delivery

  • The item is shipped back within 3 days of return approval

  • The order was purchased directly from troihair.com

If these conditions are met, your return qualifies for Free Return Shipping.

Free Returns on Unopened Hair

We offer free return shipping on all eligible unopened products.

Once your return request is approved, our team will issue a prepaid shipping return label. Please pack your item securely, attach the label, and drop the package off at the designated carrier location.

Items That Cannot Be Returned

For safety, hygiene, and product quality protections, Troi Hair cannot accept returns if:

  • The plastic tamper seal is broken, cut, popped, twisted, or removed

  • The hair has been opened, brushed, worn, installed, washed, or manipulated

  • The hair has been colored, bleached, toned, straightened, curled, or otherwise altered

  • The hair has been removed from the protective net or pouch

  • The packaging is missing or damaged

  • The return request is submitted after the 14-day window

  • The product was purchased from a third-party retailer or marketplace

Once the plastic seal is removed or tampered with, the hair becomes Final Sale for hygiene and safety.

Refund Options

After your return is received and inspected, you may choose:

  • Refund to original payment method, or

  • Store credit (issued as a Troi Hair digital gift card)

Exchanges

We gladly accept exchanges on unopened items with intact plastic tamper seals, allowing customers to switch for:

  • A different length, texture, density (for wigs) or product

If the new item has a higher price, the difference will be charged. If lower, the balance will be refunded or issued as store credit.

How to Start a Return

  1. Email support@troihair.com with your order number and reason for return.

  2. Our team will confirm eligibility and provide your free prepaid return label.

  3. Repack your item in its original packaging with the plastic seal fully intact.

  4. Ship your order within 3 days of receiving the label.

  5. Once inspected, your refund or exchange will be processed.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.with the following:

  • Your order number

  • Clear photos or videos of the issue

  • Packaging and seal condition

We will promptly issue a replacement or refund.

Order Cancellations

Orders may be cancelled before they ship.
If the order has already been dispatched, the standard return policy applies once it arrives.

Final Sale Items

The following items are Final Sale:

  • Products with broken or tampered plastic seals

  • Installed or altered hair

  • Custom or special-order products

  • Clearance or promotional sale items (unless unopened with seal intact)

Contact Us

Our Customer Care Team is here to assist:

📩 support@troihair.com

We appreciate your trust in Troi Hair and remain committed to delivering a premium, transparent, and safe shopping experience.