Política de reembolso

Return, Exchange & Refund Policy

At Troi's, we take pride in the quality of our products and are committed to ensuring your satisfaction. If your purchase doesn’t meet your expectations, we’re here to help. Please review our return, exchange, and refund guidelines below.

Returns

For Online Purchases:

  • Returns must be initiated within 14 days of purchase.

  • Items must be unopened, unused, and in their original packaging.

  • Hair extensions are classified as hygienic products by law. For the health and safety of all customers, we cannot accept returns of opened or tampered items.

  • Return shipping is the customer’s responsibility. We recommend using a trackable service to confirm delivery to our warehouse.

  • Original shipping fees are non-refundable.

To start a return, please contact our Customer Service team at support@troihair.com and include the following:

  • Your Order Number

  • Reason for return

  • Photos of the item (front, back, top, bottom)

Once your return is approved, you must ship the item within 5 business days of receiving return authorization.

Exchanges

Yes, we offer exchanges only if the item is unopened, unworn, and in its original packaging, including all tags and tamper-proof seals fully intact. Due to the hygienic nature of hair extensions, we cannot accept any items that appear used or altered in any way.

To start an exchange, please contact our Customer Service team at support@troihair.com and include the following:

  • Your Order Number

  • Reason for exchange

  • Photos of the item (front, back, top, bottom)

Once your exchange is approved, you must ship the item within 5 business days of receiving return authorization.

Refunds

Once we receive and inspect your return, we will notify you via email whether your refund has been approved. If approved:

  • A refund will be issued to your original method of payment within 5–10 business days.

  • You will receive a confirmation once the refund has been processed.

  • Please note: Shipping fees and taxes are non-refundable.

Right to Refuse

Troi Hair reserves the right to refuse any return, exchange, or refund if the item:

  • Shows signs of wear, use, or alteration

  • Is returned without original packaging or with tampered seals

  • Does not meet the conditions outlined above

All returned items are subject to inspection prior to approval. We appreciate your understanding as these policies are in place to protect the integrity and hygiene of our products.